Refund policy

Returns Policy – Plant Support

At Plant Support, all our products are made to order right here in Melbourne. Because of this, we do not accept returns or offer refunds for change of mind once production has started.

If your item arrives damaged during shipping or has a major defect, please contact us within 7 days of delivery. We’ll assess the issue and offer a repair, replacement, or refund in line with your rights under Australian Consumer Law.

How to Report an Issue

1. Email us at info@plantsupport.com.au with your order number.

2. Include clear photos of the problem and any packaging damage.

3. We’ll respond promptly and guide you through the next steps.

Your Consumer Rights

Our returns policy complies with the Australian Consumer Law, which entitles you to a refund, repair, or replacement for products with major faults. You can learn more at https://www.accc.gov.au/consumers/consumer-rights-guarantees

We appreciate your support of locally made, custom-designed plant accessories.